This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

ADDRESS: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

WORKING TIME

Monday – Friday

Shipping countries

Currently, we support shipping United States, United Kingdom, and Canada.

Handling Time

• Standard Handling time: 1-3 Business Days

Shipping time/Shipping cost

Shipping Time:

1. United States, United Kingdom, Canada (Delivery time 10-15 business days).

Shipping Cost:

We are proud to offer Free delivery services (0$).

Order tracking

We understand how exciting it is to receive a package and that’s why we provide a confirmation email with a tracking link, allowing you to follow your order all the way home! However, please be patient and allow 1-3 days for the carrier to scan your package into their system.

If you eagerly try to track your package and don’t see any information available, don’t worry. This simply means that the carrier has not yet processed your package.

Once your package has been scanned into their system, tracking events will begin to populate the tracking page, and you can keep an eye on your package’s journey until it reaches your doorstep.

Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund & Return Policy.

Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at  support@elenwear.com

The place of production of the product

Our products will be manufactured in the US or China, depending on the specific item. They will be thoroughly tested before being delivered to the customer.

Conclusion

I hope this guide to shipping helped you with your online store! Please comment with any questions you may have and I’ll be happy to answer them. Good luck

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